Because Spray Studio Supply products are sold for private labeling and orders are prepared specifically for each Partner, all private-label product sales are final.
WE DO NOT ACCEPT RETURNS FOR:
- over-ordering;
- change of mind;
- slow-moving inventory;
- branding or label changes;
- ordering the wrong product or quantity;
- Partner-created artwork or labeling issues; or
- products that have been opened, altered, relabeled, repackaged or improperly stored after delivery.
DAMAGED, MISSING OR INCORRECT ITEMS
If your shipment contains a damaged, leaking, missing or incorrectly fulfilled item, contact Spray Studio Supply within 5 business days of delivery.
Please include:
- order number;
- affected product;
- quantity affected;
- description of the issue; and
- clear photographs when applicable.
We maintain internal fulfillment records and will review each claim.
When Spray Studio Supply verifies an error or qualifying product issue, we may replace the affected product, issue an appropriate credit or otherwise correct the order.
CANCELLATIONS
Once an order has been paid and processing has begun, it may not be cancelled, reduced or changed without written approval from Spray Studio Supply.